Diversity

Tower Hamlets is one of the most diverse places in the UK – something that is a source of challenge and celebration. Of course, this diversity is also reflected amongst the people who are residents of Tower Hamlets Homes and who live in the homes and neighbourhoods that we manage and care for. 

Our commitment

As the largest provider of housing services in Tower Hamlets we are committed to putting residents at the heart of everything we do. This means providing services that are accessible, inclusive and fairly delivered - especially for our most vulnerable residents.

Knowing residents and their needs

Our work to improve what we do starts with gaining a more complete and sophisticated understanding of the diversity amongst our customer groups, as well as better information about individuals’ needs. This will allow us to personalise what we do so that we can offer great customer services as well as be truly accessible. We want to find out who is and is not accessing our services and what we can do to tackle inequality. It also gives us the evidence to test out how what we do matches the needs of residents, and make changes to our policy and practice where we need to.

At the same time, we know that if we don’t understand the needs, aspirations and expectations of residents, we cannot deliver the great services that residents want and expect to see.

Our responsibilities as an employer

We employ around 600 people, and we take our responsibilities as an employer seriously. We want to ensure that our employment policies and practices are high quality and that all staff are developed and motivated to achieve their potential whatever their background. We are also working to ensure that our workforce is reflective of THH residents and the communities that make up Tower Hamlets.

Find out more

You can find out more about our approach and what we’ve got planned in our Diversity Strategy. We’ve set ourselves the challenge of achieving the top level of the nationally recognised Equalities Framework by March 2011. We will use the Equalities Framework to challenge ourselves, improve and to measure our progress in making sure diversity and equality becomes part of everything we do.