Reporting a repair
If you need to tell us about a repair,
including emergency
repairs, or ask about the progress of a repair
that you have already reported, change an
appointment or if you need advice about a repair in your home
or neighbourhood, contact our Repairs Helpline. You can get in
touch 24 hours, everyday. For more information download your
repair guide or pick up a
copy from your housing office.
New
online repair reporting service - try it
out! 
We're testing a new way for you to report your
repairs online using pictures (not for emergency
repairs). We think it will make reporting repairs easier and
simpler. Why not try it our now! Click here to get
started.
If you come across any problems when you use
the application, or have any comments, tell us about it
here. You can still phone our Repairs Hotline or use
the online form to report a repair if you need to.
Remember do not use this service
to report an Emergency Repair instead phone our Repairs
Helpline or complete an online form below.
Thank you for taking part. Your input will
help us identify better ways to deliver services to you.
Phone
- 0800 376 1637 (free from landlines)
or 020 7364 7070
- Bengali/Sylheti call between 9am and 5pm on
0800 376 1638 (free from landlines) or
020 7364 5151
- 0800 376 1636 (freephone if you are hard
of hearing and use a minicom telephone). Lines are open 9am to
5pm.
If you don’t have access to a phone, use the freephone at
your housing office to talk direct
to the customer contact centre.
Online
Email
Why not attach a picture of your repair to your email?
It could help us identify the fault more
easily, which means we may be able to order your
repair without the need to inspect.
Check your Repairs guide for more
details or pick up a copy from your housing
office.
Emergency repairs
In an emergency, such as a fire, threat to life or damage to
your home, phone 999 straight away.
If you have a repair emergency out of hours (5pm to 9am) or
at the weekend please call our Repairs Helpline where we can offer
you help and advice.
Please remember that our out of hours
repairs service is a ‘make safe’ service only where there is
genuine danger to residents or property. We will respond
to emergency repairs within 2 hours and complete within 24
hours. Follow up repairs to tenant properties are usually completed
the next day. Check your Repairs
guide for more details.
Leaseholders are responsible for carrying
out their own follow-up repairs and should contact their
contractor to do this. Special arrangements are also,in place to
help, vulnerable residents outside of working hours. If in doubt,
please call our Repairs
Helpline.