Tenants' Home Contents Insurance Scheme
All tenants are responsible for insuring their
furniture,
belongings and
other
household contents against fire,
theft, vandalism or water damage such as burst pipes.
Tower Hamlets Homes strongly advises all
council tenants to take out home insurance in some form.
You can do this either by making your own private arrangements, or
by joining the home contents insurance scheme available to Tower
Hamlets Council tenants.
What is covered by the
scheme?
Most of your household goods and contents
including pedal cycles and computer equipment are insured when in
your home. They are covered against loss or damage caused by
specific events such as theft, fire and flood. Full details are
available on
request.
How do you pay?
The cost of the insurance is payable
weekly. Premiums can be paid when you pay your rent.
Who can apply?
The scheme is arranged with Royal & Sun
Alliance Insurance plc and is available only to Tower Hamlets
Council tenants with a clear rent account.
How you can apply for home
insurance
Application forms are available from your
Local Service Centre, or
the Rent Accounts
Team. Or you
can download an application form here (1.12Mb pdf
file).
What happens next?
Once
you've completed the application form, return it to:
Rent Accounts Team, 2nd Floor Jack Dash House, 2
Lawn House Close, London, E14 9YQ
We will write to you within 5 working days and
let you know if your application is accepted. Occasionally, an
application will need to be referred to the insurance company for
their approval where tenants have answered YES to any of the
sections ‘a’ to ‘e’ of question 10. In these cases, we will
acknowledge your application and write to you once the decision is
made by the insurance company.
Applications will not be accepted from
applicants who have rent arrears.
What happens once you have been
accepted onto the scheme?
You will receive a policy booklet, schedule
and confirmation of the premium and date when you should start
paying. To ensure that you are always covered, you must keep all
your payments up to date. Failure to keep up payments could affect
any claim settlement and may lead to the cancellation of your
insurance.
Making a claim under the
scheme
Claim forms are available from your rent
accounts team. Once you complete a claim form, please send it to
the council's insurance brokers
If you have any queries about making a
claim, please contact the council’s insurance brokers, Direct Group
Property Services, on 0845 671 8171.
More information
If you want to know more about the Tenants Home Contents
Insurance scheme or want to ask us a question, please contact our
Rent Accounting Team or use our
online enquiry form.
Rent Accounts Team
2nd Floor
Jack Dash House
2 Lawn House Close
London
E14 9YQ
Tel: 020 7364 2200
Fax: 020 7364 6060
Download Home Contents Insurance leaflet (1.12Mb pdf
file)