Rent refund


From time to time your rent account may be in credit, perhaps because you have been paying a ‘rounded up’ or wrong amount. When this happens you can:

  • leave the credit on your account as a ‘cushion’  
  • pay slightly less for a while until the account is balanced 
  • request a rent refund

Requesting a rent refund

We write to you every year if you are in credit. However, you can request a rent refund any time. Just complete a rent refund application and return to the rent accounting team.

 

download an application form (pdf 62kb)

 

How you will be paid

We will refund you by cheque. If you owe any money, for example, for court costs, housing benefit overpayment, re-chargeable repairs, or any other debt, we will deduct this from the amount.

You can expect us to process your rent refund application within 5 working days of receiving all supporting documents.

 

For more information contact:          

Rent Accounting Team
Tower Hamlets Homes
Jack Dash House
2 Lawn House Close
London, E14 9YQ

 

Tel: 020 7364 2200
Fax: 020 7364 6060
Email: rents@towerhamletshomes.org.uk                                         

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Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.