Service standards for your home and your neighbourhood

Improving your home

We will:

• Assess the condition of homes to ensure that major works are carried out where needed.
• Publicise our plans for what work we intend to do and when we intend to do it
• Consult with you before starting the work.
• Agree a convenient time with you if we need to come into your home.

Tackling anti-social behaviour

We will:

• Provide a 24 hour service to report anti-social behaviour by telephone.
• Arrange a full interview with you within five working days of you reporting a problem.
• Refer victims and perpetrators to support organisations.
• Keep you informed of what we are doing and let you know what happens when cases are closed.
• Aim to resolve cases within 60 days or less.

Parking

We will:

• Deal with your parking application within 10 working days.
• Replace lost or damaged permits within five working days.
• Re-let parking spaces within 10 working days where there is a waiting list.
• Take action against people who park illegally.

Outside your front door

We will:

• Work with you to agree an action plan to improve your neighbourhood.
• Carry out monthly inspections and publish the results.
• Publicise when your neighbourhood inspections are taking place and invite you to join in.
• Keep your block and neighbourhood clean.
• Publish when we are doing the gardening and carry this out when we say we will.
• Remove offensive graffiti within 1 working day and all other graffiti within 7 working days.
• Move dumped bulk rubbish to a safe place and remove it within 1 working day.
• Inspect repairs regularly to check they’re up to scratch.
• Service all lifts, dry risers, emergency lighting and communal water tanks at least once a year.