Tower Hamlets Homes - getting together to get things done

Archive News Story: June 2009

^{This page was published as a news story on the date shown. The information in it may have been updated or changed. Please use the search facility or contact us to check.}

Tower Hamlets Homes staff all got together last Wednesday at our first ever Staff Conference, to look at how we can significantly improve our services to residents. 

Chief Executive Gavin Cansfield said: “Residents have told us that they are starting to see an improvement in our services. However, we know that we haven’t got everything right yet and we do have long way to go to deliver excellent service. 

“The Staff Conference was about ensuring every staff member is on the same page about what we need to do to reach a minimum two star rating in the 2010 Audit Commission Inspection. More importantly it was about making sure everyone knows what ‘good service’ looks like and giving them the tools to deliver it to residents.”

For us to all come together did mean that we were not running a full service for the day.

“We understand that some residents may have missed out on having their enquiries dealt with that day. We did everything we could to ensure residents had plenty of warning, and that we had officers available for emergencies,” Gavin said.

Feedback from staff showed that everyone is clear about what needs to be done and are motivated to improve services for residents.

Accomodation Officer Michelle Dove said her key learning was that everyone needs to get in there and just do it. She said: “Everyone needs to pull together and work as a big team, so we get things done.”

090609