Our promise to you

At Tower Hamlets Homes we want all residents to receive great services. Our new customer promise, launched this month, tells you about the standard of service you can expect from us.

Developed with residents from our Getting Involved Register and Service Improvement Group, the Customer Promise applies to all staff who work for Tower Hamlets Homes. We believe that the best way to deliver great services is by listening to what you have to tells us and then acting on it – so, if we don’t meet the promise, let us know. 

Read, print or download our customer promise