News archive - January to June 2009

 

Community Action Plan says hello to Edel (June 2009)

Reema saves Mimi-a four legged resident! (June 2009)            

Problem with our telephone system (June 2009)
We are currently experiencing problems with our telephone system. If you have an emergency and can't get through to us, please call our customer contact centre on 0800 376 1637 (24hour). We apologise for any inconvenience.

Community Day 09 (June 2009)
                 

Preparing for inspection (June 2009)

Come and join us each month when we inspect your estate (June 2009)

We’re making big changes to the way we carry out estate inspections, so you get to have a greater say on how we deliver services.

 

Tower Hamlets Homes -getting together to get things done (June 2009)

Tower Hamlets Homes staff all got together last Wednesday at our first ever Staff Conference, to look at how we can significantly improve our services to residents.

Getting to grips with ASB (June 2009)
Claire Demmel joins Tower Hamlets Homes as our new ASB Prevention and Enforcement Manager.

                      
Can't get through to Bethnal Green Housing Office? (June 2009)

Due to a technical fault the telephone lines at Bethnal Green Housing 
Office are down. We are doing everything we can to resolve the
problem and as quickly as possible. If your enquiry is urgent, please
                       telephone 07931 955 772. We apologise for any inconvenience caused.

Local businesses help youngsters paint a brighter future (June 2009)
Young residents in Spitalfields and Banglatown created their very own mural last week with the help of big- hearted volunteers.

 

Community Fun Day goes with a swing (June 2009)
A fun day organised by Tower Hamlets Homes Community Development Officers and residents marks the launch of the new play area on the Chicksand Estate. 

Limited Service on Wednesday 3rd June

There will be a limited service on Wednesday 3rd June when we will be holding our annual Staff Conference at York Hall. Our service will return to normal the following day - Thursday 4th June. 

Residents' Fair a Roaring Success – Thanks to Residents! (May 2009)

Tower Hamlets Homes’ employees were thrilled to meet over 250 residents at their first ever Resident Fair!

                     
Have you got an idea which could make a difference in your community?

Tower Hamlets Homes has set up the You Make a Difference Today Fund to help residents improve where they live either through social activities or small environmental projects. (May 2009)                    

                    
New sweeping machine boosts caretaking service (May 2009)

Watch out for our new mechanical sweeper on your estate, starting this week.

 

Repair days -find out when we will be visiting your estate (May 2009)

Repair days are a chance for every resident to speak about their repair needs directly to their contractor and get their repairs sorted
out. 

 

Now you see it ...now you don't! (May 2009)
Our mobile caretaking support team receive a big thank you for work at Farthing Fields, Wapping last week.

 

Come and meet us at our Residents' Fair (May 2009)
All residents in Tower Hamlets Homes’ neighbourhoods are invited to join in the fun at our first ever Residents' Fair on Saturday 16 May 2009.





Bethnal Green One Stop Shop get new reception (May 2009)
Tower Hamlet Homes, in partnership with the Tower Hamlets Council, has developed a brand new reception area at the One Stop Shop, Bethnal Green, providing residents with an altogether better customer service experience.

 

Putting our customer promise under the spotlight -asking resident what they want. (May 2009)
Our Customer Promise went under the spotlight in April when we asked residents from our Getting Involved Register what they thought about it, and whether they thought it reflected the things that are important to
                       them. Resident Frederic Sibille, Bethnal Green told us what he thought
                       and found himself the lucky winner of £50 vouchers! 

   
Come along to Malmesbury estate information session and ask us
anything about repairs! (April 2009)

Tower Hamlets Homes and Tower Hamlets Local Area Partnership are holding an information session on repairs for Malmesbury Estate residents on Monday 27 April at Caxton Hall, Caxton Grove E3 between 5:30pm and 8pm. Tower Hamlets Homes’ staff will be there to answer any questions you have about repairs, future works, and how to get the most
                     out of Repairs Days. Come along and find out more! For more information
                     contact: Nilima Khatun on 020 7364 7390.

Can't get through to Bow Neighbourhood Office?(April 2009)

We have been experiencing problems for sometime now with the telephone lines into Bow Neighbourhood Office. We are doing everything 
we can to resolve the problem as quickly as possible -unfortunately it is
                     taking longer than we expected. If your enquiry is urgent, please
                     telephone 07949 020777. Thank you for your patience.

Play area fun day goes with a swing (April 2009)
A fun day organised by Tower Hamlets Homes Community Development Officers, with local residents, marked the launch of the newly refurbished play area on the Locksley estate, this weekend.

Rent increase 2009-10 (April 2009)
We are aware that some tenants have not received their rent notification letter from the Council advising them of their rent increase for 2009-10.This is due to a technical problem and we are working to ensure that these letters are issued as soon as possible.     

                       We won £50 for having our say!
Linda Quane and Alice Irving, residents from Bethnal Green, found themselves the lucky winners of £50 last week after completing the STATUS tenants’ survey.     

                      A new way to pay your rent. (March 2009)
                      You can now pay your rent by calling the Tower Hamlets Homes rents
                      team on 020 7364 2200. Just have your credit or debit card handy when
                      you call – we'll do the rest!  Lines are open Monday to Friday, 9am-5pm.
                      We accept most major debit or credit cards. There is a surcharge for
                      payments made by credit card.

Eager residents brave bad weather to get repairs fixed (March 2009)
Despite the bad weather last week, the residents on Boundary and Shadwell,Tarling and Martineau estates were eager to pop along to their
                       local repair day and get their repairs fixed.  

                     More repair days announced (March 2009)
                     The next two repair days will take place this week; the first will be held at 
                     Boundary estate, Bethnal Green and the other at Shadwell Gardens,
                     Tarling and Martineau estates, Wapping.  

                     THH partners with Global Action Plan to engage residents in creating 
                     happier and healthier neighbourhoods (March 2009)
                     Tower Hamlets Homes, have partnered with Global Action Plan, an
                     environmental charity, to engage local residents in an environmental
                     scheme for a happier and healthier place to live. 

Residents flock to repairs day on Chicksand (March 2009)
Chicksand, the second of the Tower Hamlets Homes’ Repair Days, saw a number of residents queue to get their repairs fixed.

 

Our new 100 day repair improvement plan kicks off with a fun packed repairs day on Sidney (March 2009)
Residents of Sidney estate were the first to benefit from a number of repair days set to take place across Tower Hamlets Homes’
                      neighbourhoods over the next 100 days.

                      Residents’ Training – a voice for your community! (March 2009)
                      Eight residents took part in a training session to learn how to set up a 
                      residents’ association, last week. 

                      March sees the start of Tower Hamlets road safety month (March 2009)
                      A joint road safety awareness initiative, involving Tower Hamlets Homes,
                      Tower Hamlets council, the Police, Safer Neighbourhoods and the Fire
                      brigade, starts this week.

 Residents commend caretaker for going extra mile  (March 2009)
 Caretaker, Paul Clifton, gets the thumbs up from residents on St 
 Matthias Estate, and his managers, for making a real difference to their 
 neighbourhood.   

                       Morrison throw a line to help elderly residents' ailing fish (February 
  2009) 
 Morrison, one of our building contractors, steps in to help look after a 
 fish pond enjoyed by many of our elderly and disabled residents. 

                        Mystery shopping training is a hit with residents (February 2009)
                        12 residents took part in a training session to learn how to 
                        become mystery shoppers, earlier this month and voted it an
                        overwhelming success.  

                        Horwood Estate receives £80,000 lighting upgrade (February 2009)
                        Horwood Estate gets a £80K lighting upgrade, deterring anti-social
                        behaviour and making residents feel much safer.

                        Citizens of Equal Worth: the National Tenant Voice (February 2009)
                        Communities and Local Government (CLG) has published a report
                        setting out clear proposals for the National Tenant Voice (NTV) which is
                        designed to ensure that tenants’ views sit at the heart of Government’s
                        decision-making on housing strategies.

Sowing the seeds of change (February 2009)
It’s amazing what team work can do - as we found out recently when we encouraged residents to get involved in our major works programme to improve the look and feel of estates.

                        STATUS tenants' survey 2008 (February 2009)
                        Status is a statutory tenants’ survey that local authorities must
                        carry out at least every three years. 

  Our caretakers show true grit! (February 2009)
  Our caretakers faced a big clear up after Monday’s heavy snowfall - the 
  worst for two decades.

   The Tenants Services Authority (January 2009)
                         The TSA are planning to talk to tenants and social landlords, during
                         January, February and March, to develop a brand new set of service
                         standards.