Bethnal Green One Stop Shop gets new public reception

Archive News Story: May 2009

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Tower Hamlet Homes, in partnership with the Tower Hamlets Council, has developed a brand new reception area at the One Stop Shop, Bethnal Green, providing residents with an altogether better customer service experience.

Residents visiting the One Stop Shop, Bethnal Green last week could be forgiven for thinking things are not what they used to be. And they’d be right!

A brand new reception area with state-of-the-art facilities opened to the public last week. The development was built in partnership between Tower Hamlets Homes and Tower Hamlets Council.

The One Stop Shop has undergone a complete new refurbishment with a  new reception counter and a variety of modern reception facilities for residents.

Among the facilities on site are public information LCD screens; chip and pin facilities for street parking payments and Q-matic, an electronic queue management system. Nine new reception positions mean more customers can be seen at any time, reducing waiting times.

“Residents seem to enjoy the new modern reception facilities” said Tracy Rundle-Sams, Team Leader One Stop Shop. “They help to reinforce our customer focussed approach to delivering quality front line services to the community.” she added.

Phase two of the improvement is set to be completed by the end of May 2009 , and will see the introduction of a triage counter system.

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