When we get it wrong

Tell us and give us a chance to put it right.

We treat all complaints as an opportunity to improve what we do. If you feel the service you are receiving does not meet the level of service you expect, please tell a member of staff. We will aim to put things right for you and provide a better service next time.

If we get something wrong we will ask you what went wrong and how you would like us to put it right. We will apologise where we are at fault and tell you how we intend to put it right and stop it happening in the future.

If you are still unhappy we will treat this as a  complaint and investigate the problem using our complaints procedure. Any member of staff can tell you about our complaints procedure and what to do next.

Complaints Team

Phone: 020 7364 5015
Email:complaints@towerhamletshomes.org.uk

Write to us:Tower Hamlets Homes, Jack Dash House, 2 Lawn House Close
Marsh Wall, London E14 9YQ