Keeping track of your complaint

We keep things simple and try to sort things out on the spot. But in case things take longer we will always keep you informed of progress and any delays.

A fair system

We treat all complaints in a fair and equal way. The way we handle your complaint does not affect your legal rights or your right to take things up with our board, your local Councillor or Member of Parliament. Their names and surgery times are available from your local Idea Store, library or by contacting Tower Hamlets Council.

Tower Hamlets Council Members’ Services

Phone: 020 7364 3237

Website: www.towerhamlets.gov.uk