Service standards - 02:03 AM 07 September 2010
Tower Hamlets Homes > Our service standards and how are we doing > Service standards
Tower Hamlets Homes wants all residents to receive great services. With the help of residents, we have developed these service standards so that you know what to expect from the services we deliver to you.
Our overall promise sets out what you can expect whenever you contact us or meet our staff. These are backed up by more detailed service standards for each service that we provide to you.
We believe the best way to deliver great services is by listening to what you have to tell us and then acting on it – so, if we don't keep our promises or stick to our standards, please let us know.
We regularly measure and test how we're meeting these service standards, and we report back the results to residents.