What we do

                                                                                    

Tower Hamlets Homes manages and looks after your home and estate for Tower Hamlets council and we:

  • let homes, arrange transfers and deal with empty properties (voids) 
  • help new residents settle into their new home and local area 
  • provide a home ownership and resales service 
  • collect your rent and take action if you are in arrears
  • collect your service charges and take action if you are in arrears 
  • improve homes to bring them up to the decent homes standard
  • carry out day-to-day repairs to your block and estate   
  • clean your block and estate and carry out estate inspections with residents  
  • help tackle hate crime, domestic violence and anti-social behaviour  
  • take housing management action and enforce the rules  
  • give you advice about your tenancy or lease  
  • let and manage estate parking spaces, garages and store sheds  
  • help you look after your tenancy and stay independent in your own home with our housing eXtra services  
  • involve our residents in improving our services through our Getting Involved Register  

We also manage the Homeseekers service for Tower Hamlets council and our common housing list partner landlords.

 

The council is responsible for housing policy in Tower Hamlets, including:

  • housing strategy for the borough
  • monitoring Tower Hamlets Homes and other social landlords
  • setting rents for Tower Hamlets Homes
  • handling of Housing Benefit and rent rebates
  • homelessness and housing advice

 

female call centre operator.Picture by © Microsoft Clipart

 

If you have a question about what Tower Hamlets Homes does, or you need further help, please use our online enquiry form or contact us on   020 7364 5015.

 

 

THH welcome banner

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.