Our Customer Promise

To make sure we deliver our services to the best possible standard that our residents expect, we have developed a customer promise with our board members, residents and staff.

Our promise sets out how you can expect to be treated whenever you contact Tower Hamlets Homes and however you choose to contact us - on the phone, by email, letter,  fax or in person.

Our promise is part of our drive to deliver excellent services. We think of it as a contract between Tower Hamlets Homes and our residents, which ever service you use.  

You can expect us to do our best to make sure all our residents are treated fairly and that we keep our promises to you. You can also expect us to report back on how well we do in our residents newsletter, Housing Matters, and our annual report.

Read our Customer Promise