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Repairs you are responsible for

 

  • The repair or replacement of internal doors and internal door furniture (excluding fire doors and kitchen doors)
  • The clearance of blockages to sinks, baths and basins where blockage is due to resident
  • The repair or replacement of draught excluders
  • The repair or replacement of internal glazing (except to make safe in which case it should be recharged)
  • The repair or replacement of wall tiles (except splash backs)
  • The repair or replacement of gates, garden paths and fences (except those leading to the property or adjacent to public walkways or play area)
  • The repair or replacement of kitchen furniture (except damaged worktops as a result of normal wear and tear)
  • The repair or replacement of faulty external door furniture not fitted by the landlord (except Yale locks or night latch locks)
  • Renewal of any lock required as a result of lost or damaged keys
  • The repair and replacement of plugs and chains for sanitary ware

We carry out all repairs for tenants over 60 and those that are disabled (for example, those in receipt of Disability Working Allowance, Disability Living Allowance, Severe Disability Allowance or Incapacity Benefit).

 

Further information 

For more information about repairs you are responsible for check the repairs guide or contact us.

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.