Missed appointment? Claim £10
We complete most repairs when we say we will - but
delays sometimes happen.
You can claim £10 compensation if we make a
repair appointment with you and we don't turn up when we say we
will. Just let our Repairs Helpline know within 2 working days. We
will send you a claim form when you call - or you
can complete one online. You must make a claim
within 30 days.
What we check
Once we recieve your claim, we check that
we have a record of your missed appointment on our repair system.
We also check the details of your claim with our contractor. Then
we write to you, usually within 10 working days of receiving
How we pay you
Right to repair
For some urgent repairs costing less than £250 you have the
Right to Repair.The deadlines for these types of repair depend on
how urgent it is. We tell you when you report your repair
whether it falls into this category and your rights to appoint
someone else and compensation if we don't start your repair on
time. You can claim £10 compensation if we make a repair
appointment with you and we don't turn up.