Gas safety checks for tenants
We carry out an annual gas service of your gas boiler free
of charge. We must do this every year by law. We also check that
your radiators and hot water are working properly.
We give you a copy of the gas safety certificate after we
complete the annual gas safety check.
If we find a problem during the annual service,
we tell you what work needs to be done and when
we can fix it.
Before your annual service is due, we write to you with an
appointment. Please make sure someone is at home to let our
gas safety contractor in.
If you need to change the appointment, please
ring the number we give you to arrange a time that’s convenient to
It is your responsibility to let our gas
safety contractor into your property. If our contractors can’t
get in to carry out the service after 3 attempts we will issue you
with a formal ‘final notice’ giving you warning that we will begin
legal action to gain access to your home.
If we have to take legal action, you may
be liable for any court costs.
Our annual gas service leaflet, produced with residents and
our partnering contractor Mears, explains what should happen
during your annual gas service. It also tells you what
you should do if you have any concerns about how the service was
If you have any questions about your
annual gas safety check, please ask the engineer when they