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Gas safety checks for tenants

central heating and hot water boiler

We carry out an annual gas service of your gas boiler free of charge. We must do this every year by law. We also check that your radiators and hot water are working properly.

We give you a copy of the gas safety certificate after we  complete the annual gas safety check.

If we find a problem during the annual service, we tell you what work needs to be done and when we can fix it.

 

How will I know when my safety check is due?

Before your annual service is due, we write to you with an appointment. Please make sure someone is at home to let our gas safety contractor in.

If you need to change the appointment, please ring the number we give you to arrange a time that’s convenient to you.

It is your responsibility to let our gas safety contractor into your property. If our contractors can’t get in to carry out the service after 3 attempts we will issue you with a formal ‘final notice’ giving you warning that we will begin legal action to gain access to your home.

If we have to take legal action, you may be liable for any court costs.

About the Annual Gas Service

gas safety leaflet
Our annual gas service leaflet, produced with residents and our partnering contractor Mears, explains what should happen during your annual gas service. It also tells you what you should do if you have any concerns about how the service was carried out. 

If you have any questions about your annual gas safety check, please ask the engineer when they visit you.


 


 

Annual Gas Check- new gas service for leaseholders

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.