THH welcome banner

Reporting a repair

 

         
  Emergency repairs  
         
  phone icon   Call us:
0800 376 1637* or 020 7364 7070 
0800 376 1638* or 020 7364 5151 Bengali/Sylheti 		  
         
         
  The out of hours repairs service between 5pm and 9am is a make safe service only where there is genuine danger to residents or property. We respond to emergency repairs within 2 hours and complete within 24 hours. Follow up repairs to tenanted properties are usually completed the next day.  
         
         
  Non-emergency repairs  
         
  mouse icon   Report a repair online: 
Identify the repair you need with the help of easy-to-follow pictures
  
         
         
  phone icon   Call us:
0800 376 1637* or 020 7364 7070 
0800 376 1638* or 020 7364 5151 Bengali/Sylheti 
0800 376 1636 (freephone if you are hard of hearing and use a minicom telephone). Lines are open 9am to 5pm.
  
         
         
  housing office logo   Visit us in person:
- Bethnal Green Housing Office - 1 Rushmead 
- Bow & Poplar Housing Office - 542 Roman Road 
- Stepney/Wapping Housing Office -Cheviot House   		  
         
         
  email logo   Write to us:
Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ		  
         
      * free from landlines  
         
  Repairs Handbook    
         
  Repairs guide cover   Read our Repairs Handbook  
         
         
         

 

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.