Frequently asked questions about rent increases

Where can I find out more about my rent increase?

If you have any questions about your rent increase notification or payment method, please contact us.

I’ve received a letter about my new rent charge. My rent is paid by Housing Benefit. What do I need to do?

We have notified Housing Benefit of your changes in rent and eligible charges. You will be notified by the Housing Benefit service of your new entitlement. They will make your rent payments to us as usual.

If you have any queries in relation to your Housing Benefit entitlement please contact the Housing Benefit service centre on 020 7364 5001.

I’ve received a letter about my new rent charge. I pay my rent by standing order. What do I do?

You will receive a revised standing order mandate from the rent accounting team advising you of your new payment amounts.

I’ve received a letter about my new rent charge. I pay by Direct Debit. What do I do?

You do not need to take any action. We will continue to claim your direct debit based on your existing rent and any arrangement you may already have in place.

We will write to you in advance to notify you of your direct debit payment dates.

I’ve received a letter about my new rent charge. I can not afford to increase my payments. What should I do?

To avoid any arrears building up, you should always try to pay your rent charges in full. Or it will become more difficult to clear any outstanding debt as well as making current rent payments. Please remember, not paying your rent is a breach of your tenancy agreement and you risk losing your home. Tower Hamlets Homes will take debt recovery action against you, on behalf of the council if your rent account goes into arrears.

Please contact us to discuss your situation.