Your rights and responsibilities
Your tenancy rules tell you all about your
rights and responsibilities and the rules you agreed to follow when
you signed your tenancy agreement.
| You have the right to |
Secure |
Probationary |
| Live peacefully in your home without being unnecessarily
interrupted by us or disturbed by your neighbours. |
Yes |
Yes |
| Carry out your own improvements, after checking with us
first. |
Yes |
|
| Rent out a room, after checking with us first. |
Yes |
|
| Apply to exchange or swap properties with another tenant, after
checking with us first. |
Yes |
|
| Buy your home under the Right to Buy scheme (certain rules
apply). |
Yes |
|
| Be consulted about proposed changes to the services you
receive. |
Yes |
Yes |
| Get certain repairs fixed (see your repairs guide for more
information). |
Yes |
Yes |
| Pass your tenancy on to a family member who lives with you when
you die (certain rules apply). |
Yes |
|
| Appeal against decisions we make that you don't agree
with. |
Yes |
Yes |
| Your main responsibilities are
to |
Secure |
Probationary |
| Pay your rent and other charges on time. |
Yes |
Yes |
| Take care of the property and do any repairs you're responsible
for. |
Yes |
Yes |
| Live in the property as your main and only home and let us know
if you're going to be away from your home for more than a
month. |
Yes |
Yes |
| Make sure that everyone in your household, including children
and visitors, behave responsibly and don't harass, threaten or
cause nuisance to your neighbours or our staff. |
Yes |
Yes |
| Let us know at least 28 days before you move out if you intend
to end your tenancy. |
Yes |
Yes |
| Ask us first if you want to do something such as have a pet,
rent out a room or make home improvements. |
Yes |
Yes |
| Our main responsibilities are
to |
Secure |
Probationary |
| Consult you on any changes to your tenancy. |
Yes |
Yes |
| Keep your home in good repair and weather proof, and any
heating, water, gas or electricity supply in working order. |
Yes |
Yes |
| Let you know if there are any changes to your rent or other
charges at least 28 days before it's due. |
Yes |
Yes |
| Keep you informed about changes to what we do or how you
contact us. |
Yes |
Yes |
| Give you at least 24 hours notice - unless it's an emergency -
before coming into your home to carry out inspections, repairs, gas
safety checks or construction work. |
Yes |
Yes |
| Keep up-to-date contact details for you and let you see
the information about you that's on file, and correct it if it's
wrong. |
Yes |
Yes |