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Keys and fobs

Keys and fob

You were given keys when you moved into your home.We don’t keep spare keys so please arrange to get any spare keys cut that you need.

If you have a door entry system you will also have been given an electronic key fob. If you lose this please contact us as soon as possible for a replacement (charges apply).

If you lock yourself out or lose your keys, we will help you get back in but we do have to charge you the cost of getting in, replacing the lock or repairing any damage.

If you need to purchase a fob/Assa key you MUST provide the following evidence:one proof of personal ID and one proof of residency.

One proof of ID includes:

  • Birth certificate
  • Marriage certificate
  • Medical card
  • Driving Licence
  • Passport

And one proof of residency includes:

  • Tenancy Agreement
  • Utility bill (from last 3 months)
  • Bank or credit card statements (from last 3 months)
  • Letter from the Benefit Agency Benefit book
  • Council Tax registration
  • Electoral Roll registration.

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.