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How to pay your service charge

  • Online payment (links to Tower Hamlets Council's website)
  • Single payment using the invoice tear-off slip at any bank, Post Office or at the Cashiers Office, Albert Jacob House, 62 Roman Road, London E2 0PG.  Instalment slips which can be used at any bank, Post Office or at the Cashier’s Office.
  • Standing order mandate to set up payments from your bank account – you can also use these details to set up regular payments using internet banking.
  • Reply paid envelope to send cheques and your payment slip to the Cashier’s Office.
  • In person by cash, cheque, postal order, credit or debit card at the Cashier’s Office.
  • Telephone banking – please make sure you quote the invoice number, our sort code and account number as shown on the invoice.
  • By credit or debit card using the 24 hour telephone payment line on 020 7364 3800 – you will need your invoice number and card details or contact your leasehold officer.

Don’t let your payment get lost.

However you choose to pay, make sure your payment goes to the right account. Here are some tips when paying your bill:

  • Quote the 11 digit invoice number on all your correspondence.
  • Write the 11 digit invoice number on the back of your cheque (You need to do this even if you are sending an instalment slip or the tear off slip from the invoice itself. Remember if your cheque has the correct invoice number on the back, it is easy to allocate it to your service charge account – even if the instalment or tear off slip gets separated from the cheque)
  • Make sure you quote the right invoice number if you are using telephone banking to pay

Tower Hamlets Homes manages housing services for Tower Hamlets Council.

Tower Hamlets Homes is a trading name of Tower Hamlets Homes Limited, a not for profit company limited by guarantee controlled by the London Borough of Tower Hamlets. Registered in England 06249790. VAT Registration No 912 4819 30. Registered Office: Jack Dash House, 2 Lawn House Close, Marsh Wall, London E14 9YQ.