Have difficulties paying?
If you are having difficulty paying
your service charge, tell us straight away to see how we can
help you. Please don’t ignore the situation quick action could
prevent your problems getting worse. Please call us on 020 7364
5015 and ask to speak to your leasehold officer.
Refer you to specialist
money and debt advisors.
We offer a free in-house debt and welfare
advice service run by qualified debt advisors. Please
us for more information.
money and debt advice.
Help you get the most out of your
benefit and tax credits.
Find help to
open a bank account.
and debt advisors
We can refer you to specialist advisors who
offer free, confidential, independent advice on debt and money
We can refer you to:
- Tower Hamlets Floating Support Service
- LBTH Money Advice Service (Tenants only)
- Lime house Project
- Account 3
We will work with you and any agency that
supports you to pay your rent or service charges. To find out more
Other local money and debt advice
There are several other advice agencies in
Tower Hamlets that provide general and specialist advice. These
The National debt Line offers
free, confidential and independent help over the phone. You can
call their helpline on 0808 808 4000 or download various
publications from their website www.nationaldebtline.co.uk
The consumer credit counselling service (CCCS)
offers free, confidential independent advice to people who have
debt problems. You can call them on 0800 138 1111 or visit their
Benefits and Tax Credits
We can help you make sure that you are
claiming all of the benefits that you are entitled to by referring
you to an advice agency who will look at your individual situation
and help you figure out if you are entitled to any benefits or tax
You can check if you are eligible for a
housing benefit online with the housing
Help opening a bank
We are working with Tower Hamlets Community
Credit Union to provide bank accounts for residents with a bad
credit rating. These bank accounts gives you the ability
- pay for goods in most stores using a debit card
- pay your bills by direct debit or standing order
- a safer place your benefits or wages to be paid into.
The credit union may also be able to offer you
To find out further information about opening
a basic bank account at the Credit Union contact them on 020 7729
9218 or visit their website at http://www.thccu.co.uk/.
The credit union have offices in Roman Road
Market, Chrisp Street Market and on Bethnal Green Road.