Could you help us achieve better value for money?

To improve the accuracy of our charges we are looking for leaseholders to help us check our quarterly repair and maintenance reports. 

Up until now you could only view repair orders after we published the final accounts, which could be up to 18 months after a repair had been completed. This made it difficult to correct errors.

We are now producing reports of repairs that have been completed in the last three months and we would like you to help us check these. By checking the repair orders quarterly throughout the year we can put right errors closer to the date they were raised and improve the accuracy of our charges.

We have identified key staff across Tower Hamlets Homes and a Repairs Champion for the service. We need your help too because you live in the block and walk around the neighbourhood, and you are more likely to report a repair or see one being carried out.

We want a group of leaseholders who are willing to look at quarterly reports for their buildings and neighbourhoods and check or query them with us for accuracy. We will use this information to ensure the repairs included in the annual final accounts are correct and give you confidence in the charges you receive.

We already have leaseholders on our Getting Involved register who are doing this. We would like to increase this number to improve our service to leaseholders.

We will provide full training and get the reports to you in whichever form suits you best, as well as collecting them back from you with your queries or comments.

If you are interested please contact us on 020 7463 5015 and ask for the Leasehold Finance team. 

Or email us on leasehold@towerhamletshomes.org.uk . Please include the words Repair and Maintenance Project in the title.