For leaseholders

This section tells you more about your rights and responsibilities as a leaseholder, and some advice on living in your home.

If you need help to understand it or if you have any questions, please contact us.

What's on

Leaseholders' Area Meetings

Your feedback is really important to help us improve our services to leaseholders.

We want to hear what you think we should do to improve our horticulture, caretaking and repairs; and what the priorities should be for your area. Neighbourhood housing officers, caretaking services, leasehold services and Mears, our repairs contractor, will be there to listen.

• Stepney/ Wapping: Thursday 16th Feb 2012 6-8pm at the Ocean Tenants and Leaseholders Association Hall, Anson House Forecourt, London E1 4SE
• Bow/ Poplar : Monday the 20th of February 2012 6-8pm at Dora Hall, Dora Street, London E14 7TP
• Bethnal Green: Saturday 25th February 2012 11am - 1pm at Oxford House, Derbyshire Street, London E2 6HG

Key Leaseholder Scheme: more ways to get involved and improve services

We’re keen to get more residents involved in helping us deliver the quality services you want. Which is why we're offering residents the chance to check on how well we’re doing and suggest how we can improve through our new Key Leaseholders Scheme.

Mapsites

We have around 170 mapsites describing many of our estates and communal areas. Mapsites are important because they help us calculate leasehold charges such as horticulture and caretaking services. Check your mapsite here.

Independent Audit of Leasehold Service Charges

In 2010 an independent audit of how we calculate leaseholders’ service charges was carried out.  You can see the full report on the council website.  We are continuing to work with Leaseholders to implement the audit recommendations, and you’ll get updates on this work in Leaseholder Focus and here on our website.

Leasehold Saturday Surgeries

Got any questions about your service charges?  Why not come and talk to Leasehold Services Advisor?  We currently hold leaseholders’ surgery every Saturday between 9am and 1pm at: 542 Roman Road, London, E3 5ES. 

Please feel free to come and discuss other too issues such as Major Works Charges, Anti-Social Behaviour and any other issues you may have. Appointments not necessary- we will see you on a first come first served basis.  Last appointment 12:30pm.