Local Advice Agencies

 

Age Concern
82 Russia Lane
Tel: 020 8981 7124
Website: www.acth.org.uk/

Provides services to older people. Takes up issues on behalf of individuals. Undertakes research and campaigns on issues affecting older people.

                               

Bangladeshi Welfare Association
39 Fournier Street,
E1 6QE
Tel: 020 7247 2105

The association offer advice, information and assistance for the Bengali community. They deal with a range of issues, including benefits, immigration and nationality, education, health and housing. They also have a pensioners' club on Thursdays 1.00pm to 3.00pm and provide lunch and social activities.

Drop in Sessions - no appointment needed  Monday- Friday 10am to 1pm

 

Bromley by Bow Centre
1 Bruce Road,
E3 3HN 
Tel: 020 8709 9745
Email: connect@bbbc.org.uk
Website: www.bbbc.org.uk/

Offers Welfare and Employment Advice Weekdays 10am to 1pm.

 

 

 

 

 

Chinese Association of Tower Hamlets
Sailors Place
680 Commercial Road
E14 7HA 
Tel: 020 7515 5598
Email: londonchinese@hotmail.com
Website: www.thchinese.org.uk/

This advisory service provides advice focused on the needs of Chinese and Vietnamese people in Tower Hamlets. It provides advice in the areas of welfare benefits, housing, consumer matters, health, employment, education, community care and others. Interpreting and translation also make up a major part of advisory work.

Drop-in sessions: Monday 1pm to 4.30 pm, Tuesday and Friday 9.30 am to 12 noon, Saturday 9.30 am to 4.30 pm.  Wheelchair Accessible (for advice session, no wheelchair accessible toilets facilities).

 

Citizens Advice Bureau (Whitechapel)
Unit 32
Greatorex Street
Spitalfields
London E1 5NP
Tel: 0870 126 4014
Website: www.citizensadvice.org.uk/

Provides advice and information on a range of issues, including benefits, consumer, housing, immigration, tax, debt and employment rights. Telephone advice line Monday to Friday 2pm to 3.30pm. Legal advice session Tuesday 6.15pm to 7.15pm. Outreach service at Royal London Hospital.

Parking immediately outside bureau for disabled drivers. Interview areas are accessible for wheelchair users.

 

Community of Refugees from Vietnam – East London
119 East India Dock Road
E14 6DE
Tel: 020 7538 4986
 
Provides services to the members of the Vietnamese community living in Tower Hamlets. Services include luncheon club for the elderly, women’s club, escorting elderly people to GP's and hospitals, welfare advice, and mother tongue classes.

Monday-Friday 9.30am-5pm

Disability Advocacy Network
40/50 Southern Grove
London E3 4PX
Tel: 020 8980 2200
Email: disadvocacy@hotmail.com

Provides advocacy service to disabled people aged between 18 and 60.  Advice and support is provided to individuals to deal with welfare benefits such as Disability Living Allowance, Income Support, Freedom Passes. The service supports individuals to assert their rights and gain access to services such as taking up their cases with doctors, social workers and other service providers.

Opening hours: Monday to Friday 9.30am to 5.30pm

Housing Link Team
Gladstone Place
Roman Road, London
E3 5ES 
Tel: 020 8983 5823

Housing Link team provides services to people who face difficulties dealing with their housing because of mental health problems. Types of help provided include dealing with rent arrears, housing benefit, budgeting, linking people to support services.

This is a joint service of Tower Hamlets Social Services and the East London and City Mental Health Trust.

Opening hours: Monday to Friday,  10am to 5.30 pm

 

Island Advice Centre  
Island House
Roserton Street
E14 3GT 
Tel: 020 7987 9379

Advice on housing, debt, employment matters, welfare benefits.  

Telephone advice: 10am to 12noon and 2pm to 4pm Monday to Friday, except Wednesday am when people can visit office directly.

 

Tenancy Support Team 
Gladstone Place
1 Ewart Place
E3 5EQ
Tel: 020 7364 5544

The Tenancy Support team provides housing related support to vulnerable tenants, to help them retain their tenancy. This service is available to council and RSL tenants and  their households and to private rented sector tenants.

Tenants suffering from ill health, mental health problems, domestic violence, mobility, drugs and alcohol related problems can ask for assistance from members of this team. The types of support provided include helping with housing benefit claims, rent arrears, debts, dealing with neighbour disputes, settling into new homes.

Opening hours: Monday to Friday  9am to 5pm. Initial contacts by telephone, or referral forms available through the Tower Hamlets website.

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Legal Advice Centre  
University House
104 Roman Road
E2 0RN
Tel: 020 8980 4205

General legal advice is provided on a range of matters. Most help will be in the form of making representation on behalf of users. Where specialist advice is required on matters such as Immigration, Asylum, and Criminal Law, clients will be directed to relevant specialist agencies dealing these matters.

Main contact is via telephone. Drop in sessions allow residents to attend the office without appointment.

Drop in sessions: Monday: 10am to 2pm, Wednesday: 2pm to 4pm and 6pm to 8pm, Thursday: 7pm to 9pm

 

Limehouse Project
Cheadle Hall
Cheadle House
Copenhagen Place
E14 7EY
Tel: 020 7538 0075

LIFRA Hall,
7 Halley Street
London
E.14 7EY
Tel: 020 7790 9699
Website: www.limehouseproject.org.uk/

General Advice provided on welfare benefits, housing, money, debt, immigration and family matters. GP Health Link Project provides access to a range of social welfare advice services to meet the needs of patients. To find out about the range of services provided by this organisation please phone them or visit their website.

Monday to Thursday mornings, appointments only.

 

 

 

 

Mind In Tower Hamlets (mith)  
Open House
13 Whitethorn Street
E3 4DA  
Tel: 020 7510 1081  
Tel: 020 7510 4246
Email: info@mith.org.uk
Website: www.mith.org.uk/

MIND provide services to individuals and families affected by mental health problems. They also campaign on issues concerning mental health. Drop-in services are provided, where people come to meet other people , relax, chat, make friends. Café provides cheap meals. Outreach services to various community groups are also provided. Therapeutic services provided include, music, art, individual, group therapy. African Caribbean, Somali, Bengali cultural groups operate from this centre.

Contact the centre to find out more.

 

Ocean Somali Community Association (OSCA) 
Concordia Community Enterprise Centre
Railway Arches 420 - 421
Burdett Road
London E3 4AA
Tel: 020 7987 5833
Fax: 020 7537 7254
Email: mailto:aol.cominfo@oceansomali.org.uk
                                 Website: http://www.oceansomali.org.uk/

OSCA provides services to members of the Somali community, living in Tower Hamlets. Specific programmes and activities are provided for the elderly, women, and youths. Advice and help is provided to clients to apply for welfare benefits such as housing benefits, Job Seekers Allowance. This service is provided on Tuesdays 9.30am to 2pm and Thursdays 9.30am to 5pm. Phone OSCA office to make appointment.

Opening hours: Monday to Friday  9.30am to 5.30pm.   

The Rights Shop (Bethnal Green)
296 Bethnal Green Road
London
E2 OAG
Tel:020 7739 4173

The Rights Shop provide advice on welfare rights benefits, money and housing matters

Opening Hours: Monday and Wednesday, 9.30am to 1.30pm 
Tuesday, Thursday and Fridays (by appointment only).

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Tower Hamlets Law Centre
214 Whitechapel Road
London
E1 1BJ
Tel: 020 7247 8998
Email: info@thlc.co.uk
Website: www.thlc.co.uk/

Tower Hamlets Law Centre provides specialist legal advice and assistance on welfare benefits housing, immigration and education to people living in the London Borough of Tower Hamlets.

Opening Hours: 10am to 1pm, 2pm to 4pm, Monday to Friday. Closed on Tuesday afternoons.