Extra help when you need it

If you’ve been affected by changes to benefits or if yIMG_1170our benefits have been stopped, we can provide free, confidential advice. Our Welfare Reform Officers can help you over the phone, by email or face to face. We run drop in sessions across the borough every Tuesday, Wednesday and Thursday. If you need help outside of these times, call us or email us:

020 7364 5015 (option 3, option 3)


Drop in surgeries
Call us to pre-book an appointment or just drop in - we can offer free, confidential advice on Welfare Reform, including Universal Credit, Bedroom Tax, Benefit Cap and Non-Dependant Deductions. Dates, times and locations of our surgeries are below:
Call us to find out more.

Tuesdays, 9:30am - 5pm
Rushmead Housing Office
Bethnal Green
E2 6NE

Wednesdays, 9:30am - 5pm
Idea Store, Watney Market
260 Commercial Road
E1 2FB

Thursdays, 9:30am - 5pm
John Onslow House (formerly Gladstone Place)
1 Ewart Place
E3 5EQ


Free, confidential, independent money advice

If you’re facing a shortfall we might be able to help your money go further and we can also refer you, confidentially, to other free advice centres in Tower Hamlets who can help with managing money and reducing debts. Contact us to find out more.

Other advice agencies

The organisations below provide free, confidential advice:

  • Quaker Social Action (free money and budgeting workshops).
  • Toynbee Hall (free financial training and tips on reducing energy costs).
  • BBBC (free financial training, tips on reducing energy costs and access to funding).
  • Account3 (Welfare Benefits, debt and budgeting advice, plus a wide range of related workshops).
  •  Citizens Advice Bureau (offers information about benefits, debt, employment, tax and money management).
  •  Entitledto  (allows you to complete your own benefit check online).
  •  MIND (advice and support to anyone experiencing mental health problems).


Where to go to get free debt advice