Update on consulting on our business plan

Posted on Wednesday 15th January 2020

estates view - fire safetyDuring 2019, we consulted residents on identifying priorities for our new five year business plan.

We carried out a survey, together with a series of meetings and workshops with residents, to help shape the priorities of our new business plan.

More than 180 residents completed the survey with the majority prioritising listening to residents and tackling anti-social behaviour as the most important things.

 What residents told us:

The full list of priorities in order of ranking are as follows:

1. Increasing listening to residents

2. Continuing to tackle anti-social behaviour

3.  Being consistent in getting things right first time across all our services

4.  Clear communication

5. Tighter contract management to improve the quality of service and ensure better value for money

6. Building safety

7. Being more conscious of our environmental impact

8. Tackling poverty and social isolation

Find out more or get involved

If you would like to receive more information or want to get involved, please get in touch with the Scrutiny and Resident Feedback Team at scrutiny@thh.org.uk or by calling 020 7364 6092.




Posted on Wednesday 15th January 2020