THH to manage Rushmead one-stop shop as local housing office

Posted on Tuesday 14th January 2020

Tower Hamlets Homes (THH) will continue to operate from the Rushmead one stop shop, Bethnal Green, after the council’s counter Rushmead officeservice closes on 17 January.

THH tenants and leaseholders will continue to benefit from paying rent, ordering repairs, applying for parking, collecting keyfobs and accessing many other THH services locally. Whilst we continue to encourage residents to access THH services through MyTHH online, we understand that in the resident and landlord relationship it can often be helpful to talk through issues together to best resolve them.
 
THH will be managing the premises and is exploring how to make the best use of the space previously used by the council, for example by providing much-needed accommodation for community organisations.
 
Assistance with council enquiries will still be available for those who need it, but only by appointment.
 
Chief executive Susmita Sen said: “"Because the Rushmead office is in the heart of our housing stock it makes sense for us to keep a presence there. It not only allows us to continue to provide a local service to our customers, but the extra space will also help us build upon our partnership work with community and voluntary organisations.”
 
 
The Rushmead office is located at:
 
1 Rushmead
Bethnal Green
E2 6NE
 
Opening hours
 
Monday to Friday: 9am to 4:30pm 
(Except the last Wednesday of every month when we open 10am to 4:30pm)
Saturday: 9am to 12:30pm

 

Posted on Tuesday 14th January 2020