New Deal for Leaseholders - rights and responsibilities

Posted on Wednesday 9th May 2018

We’ve relaunched our service standards with a document detailing the rights and responsibilities you have towards us and we have towards you, as part of our New Deal for Leaseholders.

In general your responsibilities are to:

  • Pay in advance, your service charges including ground rent.alterations
  • Keep your home in good condition and repair.
  • Use your home as a private flat.
  • Be responsible for your visitors.
  • Be a good neighbour by not causing annoyance.
  • Repair and maintain the interior of your property.
  • Not carry out any alterations to your home (other than fixtures and fittings) without formal written permission from THH.
  • Get our permission to sublet your property.


Our responsibilities are to:

  • Keep the condition and structure of your home in good repair.
  • Maintain the services to your flat, building and estate; for example by providing caretaking and gardening services.
  • Give adequate notice if we need access to your flat to carry out works other than in emergency situations.
  • Ensure that the structure and communal areas in your block are insured against fire and damage.

You should have received a copy of ‘Your rights and responsibilities, Information for Leaseholders’ with your leaseholder bill in October 2017 and you can read the full leaflet about rights and responsibilities on the website.

The New Deal is our commitment to improving things for THH Leaseholders.  We want to give you more flexibility, transparency and choice. You can read full details here.


Posted on Wednesday 9th May 2018