FAQs about your service charge bill

Posted on Thursday 30th March 2017



I have received an estimated service charge bill for 2017/18. When do I have to pay it?
 

You can choose to pay the estimated annual service charge part of your bill in full or in quarterly, half yearly or 10 monthly instalments from 1 April 2017. 

You can choose to pay the estimated major works service charge part of your bill (if included): 

  • In full (and get a 5% discount).
  • Over a longer period and spread the cost for example 2 or 5 years (payment options). 
    You can use the payment options when you receive your estimated bill or you can defer the payment options until the works start on site. (See What payment options do you offer for major works? for more details.)


What payment options do you offer for major works?

Click to view our major works payment options and information on how to pay your bill

 

I can’t pay the estimated major works part of my bill. What should I do? 

If you are struggling to pay your bill, don’t ignore the problem. Talk to us. We can help you check to see what financial help you’re entitled to. Our in-house Financial Inclusion Officer will be able to assess your financial circumstances and help with any financial assistance that is available to you. You may be entitled to financial assistance from the Department Work and Pensions (DWP) if you are in receipt of one of the following benefits: 

  • Income Support
  • Job Seekers Allowance
  • Employment and Support Allowance
  • Pensions Credit (guarantee element) 

Advice Workshops
If you receive any of the above benefits, come along to any one of our workshops run by our in-house Financial Inclusion Officer at Jack Dash House, 2 Lawn House Close, E14 9YQ. No appointment needed.

Every Monday in April 2017
1st session starts at 1pm
2nd session starts at 2:30pm

Thursday 13 April 2017 at 10am

Wednesday 26 April 2017
1st session starts at 10am
2nd session starts at 11:30am 

You can also get free independent advice from National Debtline. Visit www.nationaldebtline.org or call 0808 808 4000. For free benefit advice, visit www.gov.uk/benefits-calculators


I’m a non-resident landlord. What are my payment options for the estimated major works part of my bill?
 

You can pay the full amount within 90 days from the date of your invoice and receive a 5% discount (invoice limit of over £1000 applies). Or pay up to 24 monthly direct debit instalments (minimum monthly payment £100 and invoice limit of over £1000 applies).

 

How is the estimated major works part of my bill made up?

Your estimated major works bill is based on the recent Section 20 consultation we carried out with you and other leaseholders in your block. A breakdown of your major works cost is outlined in the Section 20 documents we sent you during the consultation.

 

How can I get a copy of the Section 20 consultation documents you sent me?

You can get a copy of your Section 20 consultation documents by calling us on 020 7364 5015 or emailing: contactus@thh.org.uk

 

Does Florrie’s Law apply to my major works?

The Social Landlords Mandatory Reductions of Service Charges (Florrie’s Law) applied to a small number of (Decent Homes) major works schemes that received a Government grant after August 2014. This grant was used on eligible schemes at the time and does not apply to the schemes where we will be starting work in 2017/18 i.e. on site from April 2017. 

Where can I get more information about my service charge bill?

Read Your Bill Explained newsletter

Call us on 020 7364 5015 (Mon-Fri 8:30am-5:30pm).

Or email us at contactus@thh.org.uk

 

 

Posted on Thursday 30th March 2017