Better Neighbourhoods - get involved

 

Over the next six years, around £150m will be spent by Tower Hamlets Homes and the Council to improve blocks across the Borough. Not only will residents benefit from works to the blocks, employment opportunities will be created for local residents.

We now provide additional information about the major works that are being planned for the homes we manage with lots of opportunities for tenants and leaseholders to influence what works are completed to blocks.  This is part of our ongoing approach to improve the way THH communicates and offers opportunities for residents to get involved.  You may know this as our ‘Enhanced Consultation’ approach and our ‘New Deal for Leaseholders’.

Here are the opportunities to get involved and the information we will be sharing with you at the stages of the works: 

Feasibility stage 

This is the stage where we are planning what works are going to be undertaken.

You can get involved by:

By taking a look at the draft list of works to your block when we publish them – please do give us your thoughts.  We’ll also be sharing the draft list with the Tenants and Residents Association, local Councillors, the Council and the Mayor’s Office.

 

The information we will be sharing with you:

We will publish the draft list of works and write to you detailing what the proposals are.  We will also be writing to you to let you know if a surveyor will be visiting to look at the detail of the works proposed.  We’ll then follow this up with a letter advising you of the outcomes of the detailed survey. 

Any information available and key documents will be published on the website so it’s available for residents to view at any time.

 

Pre-construction stage

This is the stage where we start to prepare for the works to be undertaken.  

You can get involved by:

By taking a look at the detailed scope for works and giving us your comments. 

We often arrange a walk around the estate for residents, Councillors and other interested parties to advise us what works should be included so please do join us so you can influence the scope of works.  We will offer you an opportunity to meet with us to discuss the plans.  If you have specific needs, please do let us know so we can meet with you.

You will be able to comment on the contractors we are asking to tender for the works and suggest your own contractors.

Once the walk around has been completed, the works list finalised and the contractors appointed, you will be able to come and meet the contractor at a ‘Meet the Contractor’ event where we can discuss the final list of works.

If there is a Tenants and Residents Association on the estate, we will be attending those meetings and keeping them informed of progress – please do come to those meetings to share your views 

Should the works affect you directly, we will be visiting you to advise of the on-site arrangements.  Please do take this opportunity to find out what’s going on and ask any questions you have.

 

The information we will be sharing with you:

We will be writing at this stage to all residents and interested parties to advise on the scope of works to be completed.  This will give you more information on the type of works and how long they will take.  We will write to you letting you know when the walk around will be held and how to book some time with us to look at the proposed works.  We’ll also write again letting you know what was agreed at the walk around and the final list of works to be undertaken.

There will be a number of notifications we are required by law to send to leaseholders so they will receive a series of notifications detailing the works to be undertaken and a notice advising what works will be recharged to leaseholders.

We will write to let you know which contractor has been appointed, invite you to meet them at an event, advise you where the works compound will be set up and where the works noticeboard with contact details will be located.  We’ll also advise you of any practical arrangements where the work will affect the estate such as parking suspensions and the like.

Any more information and key documents will be loaded onto the website so that they are available to all residents.

Construction stage

This is the stage where the contractors are on-site completing the works.

You can get involved by:

Checking for updates on the site noticeboard or on the website and dropping into the regular meetings to discuss progress or any issues.  Come and have a coffee and find out what’s going on. 

If there is a Tenants and Residents Association on the estate, we will be attending those meetings and keeping them informed of progress – please do come to those meetings to share your views.

On larger schemes, we usually arrange a mid-project walk around the estate with residents and the Contractor so any issues can be identified and progress noted. 

The information we will be sharing with you:

We will write to you to let you know when works will start.  We’ll also confirm the contact details of the contractor who will be the first person you should contact and the Tower Hamlets Homes Resident Liaison Officer who will be overseeing the project. 

The Contractor will be issuing newsletters to keep you updated on progress and advise of any key activities such as scaffolding going up, works elements starting and finishing and any other newsworthy items.

Any more information and key documents will be loaded onto the website so that they are available to all residents. 

We will advise you when the works have been completed.

Post Construction Stage

This is the period after the completion of works when we do the final check to make sure all of the works have been completed to our high standards 

You can get involved by: 

Attending the walk around to look for any snagging issues with the work, this will be a good opportunity for you to have your say on any works that need to be addressed.

Completing the satisfaction survey to share your views on how everything went with the works and any areas that can be improved on future schemes.

The information we will be sharing with you:

We’ll let you know when the snagging walk around will be held and we will send you a satisfaction survey.

Any more information and key documents will be loaded onto the website so that they are available to all residents.

Throughout the stages, you can contact us at any time to ask questions or get issues resolved.  We will share details of who to contact at Tower Hamlets Homes or the Contractors.