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Our commitment to improving services for Leaseholders

Our commitment to improving service delivery for Leaseholders.

As part of our commitment to improving services for Leaseholders, we want to give you more flexibility, transparency and choice.

Below is an overview of our commitment to improving services for Leaseholders and you can find out more detail by clicking the menu on the left.

Major works

We want leaseholders to know that we are giving them the best deal we can and giving as much notice as possible for major works. There should be no surprises when the bill comes. That’s why we now offer:

  • More notice of works
  • Tours and inspections with THH staff and contractors - from the start
  • More accurate estimates
  • An up-to-date map of what’s planned for the next five years (view the map here)

Major Works Process

We have produced flowcharts to explain the process we will follow when we wish to carry out major works. Most of the major works we carry out will be covered by a Qualifying Long-Term Agreement, which is an agreement entered into by a landlord with a contractor for a period of more than 12 months.

The flowcharts give a basic outline of the steps for guidance only. The process and the order of the tasks may vary depending on the type of work being carried out.

New payment terms

To make paying easier we now offer:

  • A 5% early repayment discount
  • Two years’ interest free payments
  • Payment plans up to ten years

Rights and responsibilities

We've made your leaseholder rights and responsibilities much clearer in our summary document.

Online services

Repairs

If you are a leaseholder and want to book K&T to carry out a Gas Safety check in your home, please call 020 8305 3576

Block Shutdowns

If you are a leaseholder and need to turn off a supply to the block, you can arrange this directly with our contractor OCO.

Please call OCO directly on 020 8315 5600, explain you are a leaseholder of Tower Hamlets Homes and would like to arrange a shutdown. Alternatively, email one of the contacts below.