New Deal for Leaseholders

Estate pic

The New Deal is our commitment to improving things for THH Leaseholders.  We want to give you more flexibility, transparency and choice.

Below is an overview of the New Deal and you can find out more detail by clicking the menu on the left.

Major works

We want leaseholders to know that we are giving them the best deal we can and giving as much notice as possible for major works.There should be no surprises when the bill comes. That’s why we now offer:

  • More notice of works
  • Tours and inspections with THH staff and contractors - from the start
  • More accurate estimates
  • An up-to-date map of what’s planned for the next five years (view the map here)

New payment terms 

To make paying easier we now offer: 

  • A 5% early repayment discount
  • Two years’ interest free payments
  • Payment plans up to ten years

Rights and responsibilities

We've made your leaseholder rights and responsibilities much clearer in our summary document.

Online services

  • You can now easily manage your account online at my.thh.org.uk

Repairs

  • Book one-off gas servicing (servicing your boiler for £60 plus VAT. If you ask us to turn off the water or heating for your block, the cost is £250 plus VAT.

To book, phone MEARS on 0330 123 9776 or visit their website.