We now provide additional information about major works that are being planned for the homes we manage. We promise to notify you in advance about the work that is likely to be needed. You can view an interactive map of the borough which highlights where major works are being planned over the next five years:
If we think your block or estate will need major works we will invite you to a pre ‘Notice of Intention’ walkabout where we will present the ‘condition survey’ report and the intended scope of work before it goes to Section 20 Notices and procurement.
If major works are planned for your block, we will appoint a contractor. We will then hold a “Meet the Contractor” drop in event so that you can view the programme and quiz the contractor, THH and consultant (if appointed) on any aspect of the upcoming works.
To make payment easier, we’ve changed our terms, so that the options are more flexible and you have longer to pay. A summary of the changes is below and you can find more details in the leaflet that accompanies your bill, or on our website:
- A 5% early repayment discount is now available for all invoices over £1,000 (This is down from £2,000).
- All leaseholders (resident and non-resident) are entitled to up to 2 years interest-free repayment period (up from 1 year).
- Resident leaseholders are now entitled to a maximum 10 year repayment period (up from 7 years).
Where possible we will send you an estimate for the works on 1 April each year and advise about payment options.
You can read more about payment options and the major works process on this page.
Read more about our capital programme here.