What is the Residents' Panel?
The Panel's role is to ensure that the resident voice – in terms of needs, concerns and aspirations – is listened to, heard, and acted upon by THH. Members of the panel will scrutinise the performance of THH and make recommendations for service improvements.
Membership of the panel is open to 11 local residents, who serve a maximum of three year terms and meet every two months. The panel is usually made up of five tenants, four leaseholds and two private tenants of leaseholders.
What does the Panel do?
- Reviews and monitors customer service performance
- Challenges and explores underperformance, and identifies areas for improvement
- Commissions in-depth scrutiny of services (view our scrutiny reports)
- Makes recommendations
Who are the current Panel members?
Dates for future meetings
Residents' Panel meeting papers
Telephone: 020 7364 6092