What is the Residents' Panel?
The Panel's role is to ensure that the resident voice – in terms of needs, concerns and aspirations – is listened to, heard, and acted upon by THH. Members of the panel will scrutinise the performance of THH and make recommendations for service improvements.
Membership of the panel is open to 11 local residents, who serve a maximum of three year terms and meet every two months. The panel is usually made up of five tenants, four leaseholds and two private tenants of leaseholders.
What does the Panel do?
- Reviews and monitors customer service performance
- Challenges and explores underperformance, and identifies areas for improvement
- Commissions in-depth scrutiny of services
- Makes recommendations
Who are the current Panel members?
Chris Weavers (Chair)
Chris has lived as a leaseholder on the Collingwood Estate in Bethnal Green for eleven years. He is involved in various local community groups, including serving as Secretary of the Collingwood Tenants’ and Residents’ Association since 2009. He joined the Residents’ Panel in April 2016 and is currently serving as Chair. Chris has a longstanding interest in local social housing and is passionate about ensuring tenants and leaseholders are well served by their landlord.
Saleha Jafrin (Vice-chair)
Saleha is a Tower Hamlets Homes leaseholder living on Jubilee Street. She wanted to be on the Residents’ Panel in order to work collaboratively with THH to make a difference in Tower Hamlets. She has seen ups and downs over the years, so she wanted to contribute towards everything going smoothly in the future. Saleha’s favourite part of being a panel member is meeting new people and working together as a team to make sure targets are achieved.
Samira is a tenant in the Bow East ward who is passionate her local community. She has been a THH resident for the past 7 years, but has lived in Tower Hamlets since she was a little girl. Samira joined the panel because she wanted to contribute to a group that works to improve the services of Tower Hamlets Homes. She also wanted an opportunity to connect with like-minded individuals.
Shaheda has been living in Tower Hamlets all her life and is currently a THH tenant on Vallance Road. She got involved in the Residents’ Panel because she wanted to make a change in Tower Hamlets and be a voice for people without one. Passionate about improving opportunities in the community, Shaheda wants to support a variety of developments in Tower Hamlets, especially for the youth.
Simon is a leaseholder on the Royal Mint Estate. He initially became involved in the Residents’ Panel in order to put something back into the community and help with the transformation of Tower Hamlets Homes. He has really enjoyed the opportunity to meet other residents and THH staff, and to work together on a range of issues to achieve some really good, positive outcomes.
James Wilson (Vice-chair)
James has lived on the Berner Estate for just over four years as the tenant of a leaseholder. After an issue he had with pipes in his block fell between the cracks because he was neither a THH tenant nor a leaseholder, James raised the issue of a lack of representation for private tenants within THH. As a result, the constitution of the Resident's Panel was changed to allow membership from private tenants (around 20% of residents) and he applied to join. As well as wanting to get involved with the local community and make THH estates a nicer place to live for everyone, James also wanted to make sure that the specific needs and circumstances of private tenants were taken into account in terms of service provision.
Daniele, who is a THH leaseholder in Wapping, has found being a member of the Residents’ Panel rewarding. While learning about strategic mechanisms through which a multitude of public housing issues are addressed, she values the input of participants with a range of skills, interests and backgrounds giving their time to help improve services. As individuals living on the housing estates know what works best, Daniele’s aim is to contribute towards a diversity of local voices finding collective solutions.
‘Having been a Tower Hamlets Homes tenant and leaseholder for several decades with more than my share of frustrations with services, I thought it time to translate negative observations into positive action.’
Telephone: 020 7364 5015