Residents' Panel

 We're not currently recruiting for members but the information below gives you an overview of what the panel does. If you'd like to be kept up to date with opportunities to get involved with the panel, please contact our resident engagement team at


What is the Residents' Panel?

The Residents' Panel looks closely at our performance and makes sure that we are doing what we say we are. They also make sure we take into account the 'resident experience' when we design and deliver services. The Panel is made up entirely of local residents. 

What the Panel does

  • Reviews and monitors customer service performance 
  • Challenges and explores underperformance, and identifies areas for improvement
  • Commissions in-depth scrutiny of services 
  • Makes recommendations 


Scrutiny reports by the Panel

Contact us

Telephone: 020 7364 5015