Domestic abuse

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Domestic abuse - you're not alone

If you're in danger, please know that you're not alone. If you or someone you know is at risk of, or suffering domestic abuse, help is still available.

We are committed to protecting the support we give to victims of domestic abuse. We also want to reassure you that the government's household isolation guidance as a result of coronavirus does not apply if you need to leave your home to escape domestic abuse.

Remember, in an emergency always call 999. If you’re in danger and unable to talk on the phone, call 999 and then press 55. This will transfer your call to local police who will assist you without you having to speak.

Although our main THH office locations are closed, our staff can still help you if you call us on 020 7364 5015.

If you are concerned that a friend or neighbour is experiencing domestic abuse, always call 999 in an emergency, otherwise call Crimestoppers on 0800 555 111 to report it anonymously.

Other useful numbers include:

Tower Hamlets Victim Support – 020 7364 7957/2448 Monday to Friday 9am to 5pm

Victim Support 24-hour support line - 0808 1689 111

National Domestic Violence Helpline for free safety advice and refuge spaces is open 24 hour support line 0808 2000 247

You can read more about all of the different support services that are available across the borough here.


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Do not suffer in silence

Domestic abuse includes any incident or pattern of controlling, coercive or threatening behaviour, violence or abuse between those aged 16 or over who are, or have been, partners or family members, regardless of gender or sexuality. This can encompass, but is not limited to, the following types of abuse – psychological, physical, sexual, financial or emotional.

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How Tower Hamlets Homes can support you

Regardless of the abuse you are experiencing:

  • it is not your fault
  • you are not alone
  • you are entitled to live free from fear
  • you can survive and move on from an abusive relationship.

All of our staff receive training around domestic abuse, you can call us in confidence on 020 7364 5015 and we will put you through to your housing officer or a member of their team

 Your housing officer can arrange to meet with you face to face (if you prefer we can say this is for a repairs query or a property audit, so that others in your household do not know). Our officers can meet you at your home, at one of our offices or elsewhere and your meeting with them will be totally confidential.

 Your housing officer can then talk to you about what we can do to help – that might be supporting you to stay in your own home, finding refuge or rehousing. With your consent, we can also refer you to a specialist support agency who can give advice on different options, for example, applying for an injunction which stops the abuser from entering your home.

 Your housing officer will not tell anyone about the things you discuss unless you agree or unless you or your family are in serious, immediate danger. If THH cannot help you directly, we can refer you to organisations that can.

 If you are in immediate danger ring 999. If you need to speak to someone out of hours call the domestic violence helpline 0808 2000 247.

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If you are in an abusive relationship and you have children you may find it hard to know what to do for the best. It is important to remember that children are affected by witnessing arguments and assaults and will also need support. Sometimes children themselves are hurt or abused.

Abusers commonly threaten that your children will be taken away if you tell anyone about the violence at home. This is very unlikely to happen. The Council’s Children’s Service recognises that the best way of protecting children from harm is to support the parent or carer who is not abusive. If you are concerned about the wellbeing of your children you can contact the Council’s Children’s Services (020 7364 5006).

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Sources of support


  • Call 999 for the police emergency service if you feel you or your children are in immediate danger from a violent partner
  • The National Domestic Violence helpline (0808 2000 247) is open 24 hours a day and provides information, advice, support or emergency refuge accommodation
  • The National Centre for Domestic Violence (0800 970 2070) specialises in helping victims of domestic violence to obtain non-molestation and other orders (injunctions) from court to protect them from further abuse. Depending on your financial circumstances, the service they provide is free
  • GALOP (0800 999 5428) is an LGBTQ+ service for lesbian, gay, bisexual and transgender people who have experienced domestic abuse, sexual violence, or hate crime
  • The Hideout is a space to help children and young people understand domestic abuse and how to take positive action if it is happening to them
  • Refuge (0808 2000 247) supports women, children and men with a range of services, including domestic abuse support
  • Latin American Women’s Aid (020 7275 0321) is an independent voluntary organisation for Spanish and Portuguese speaking women providing outreach support, advice, and supported housing.
  • Men’s Advice Line (0808 802 4040) provide non-judgmental emotional support, practical advice and information for other specialist servicess for male victims of domestic abuse.
    Respect Phoneline (0808 802 4040) support for both male and female perpetrators of abuse who are looking for help to stop hurting their partner.

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  • The Drug & Alcohol Service for London provides a range of alcohol services in Tower Hamlets, including domestic violence support
  • IMECE women’s group (020 7354 1359) provides advice and support to Turkish, Kurdish and Cypriot Turkish women and Black, Asian, minority ethnic, refugee (BAMER) and migrant women
  • Hestia supports adults and children in crisis across London
  • The Havens Whitechapel (020 7247 4787) offer specialist support for people who have been raped or sexually assaulted.
  • Victim Support Tower Hamlets Council (020 7364 2448 / 7957) can help with anything domestic abuse related. Their team also run a confidential drop-in service at the Idea Store Whitechapel every Thursday morning (9:30am-12:30pm).

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Support from Tower Hamlets Council

The council have a dedicated team who can also help with anything related to domestic abuse. Their team run a confidential drop-in service at the Idea Store Whitechapel every Thursday morning (9:30am-12:30pm).

 At these sessions you can speak to a specialist team from the council, the police, housing options, solicitors and Victim Support. These sessions are totally confidential and discrete and you will not be pressured into taking any action that you don’t want to.

 A representative from the Domestic Abuse team at the council is also available at a separate drop-in session, held every Tuesday 10am – 4pm at Albert Jacob House 62 Roman Road E2 0PG.

Other services:

  • Contact the Council’s Domestic Abuse team on 0800 279 5434/ 202 7364 4986, or email
  • Tower Hamlets community safety unit: 020 7275 4757
  • Housing Options: 020 7364 7000
  • The council has a dedicated Violence Against Women and Girls (VAWG) leaflet, which explains what VAWG is and how to find additional support.

For further support and information, the Counselling Directory has a dedicated domestic violence webpage.

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