Domestic abuse

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Problems at home? Do not suffer in silence

If you, or someone you know, is having problems at home, you may be experiencing domestic abuse.

Domestic abuse includes physical, emotional, psychological, financial or sexual abuse, and is experienced by people in intimate or family relationships. It can range from slaps, kicks, and blows, to shaking, rape, wounding and murder. It also includes intimidation, humiliation, harassment, threats of violence, forced marriage, female genital mutilation (FGM), and being cut off from family or friends.

Domestic violence or abuse can affect anybody regardless of gender, class, age, race, religious belief, disability or sexual orientation.

Realising, or admitting to yourself and others that you are experiencing domestic violence may seem very difficult, but it is an important step towards getting protection for yourself and your children.

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How Tower Hamlets Homes can support you

Regardless of the abuse you are experiencing:

  • it is not your fault
  • you are not alone
  • you are entitled to live free from fear
  • you can survive and move on from an abusive relationship.

For support, advice and information, please speak to a Neighbourhood Housing Officer. We will listen to what you have to say. We will not be judgemental and we will maintain confidentiality as long as we meet our legal duty. We will only share information about you with other agencies with your permission, or if the information is needed to stop you and your children coming to serious harm.

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If you are in an abusive relationship and you have children you may find it hard to know what to do for the best. It is important to remember that children are affected by witnessing arguments and assaults and will also need support. Sometimes children themselves are hurt or abused.

Abusers commonly threaten that your children will be taken away if you tell anyone about the violence at home. This is very unlikely to happen. The Council’s Children’s Service recognises that the best way of protecting children from harm is to support the parent or carer who is not abusive. If you are concerned about the wellbeing of your children you can contact the Council’s Children’s Services (020 7364 5006).

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Sources of support


  • Call 999 for the police emergency service if you feel you or your children are in immediate danger from a violent partner
  • The National Domestic Violence helpline (0808 2000 247) is open 24 hours a day and provides information, advice, support or emergency refuge accommodation
  • The National Centre for Domestic Violence (0800 970 2070) specialises in helping victims of domestic violence to obtain non-molestation and other orders (injunctions) from court to protect them from further abuse. Depending on your financial circumstances, the service they provide is free
  • GALOP (0800 999 5428) is an LGBTQ+ service for lesbian, gay, bisexual and transgender people who have experienced domestic abuse, sexual violence, or hate crime
  • The Hideout is a space to help children and young people understand domestic abuse and how to take positive action if it is happening to them
  • Refuge (0808 2000 247) supports women, children and men with a range of services, including domestic abuse support
  • Latin American Women’s Aid (020 7275 0321) is an independent voluntary organisation for Spanish and Portuguese speaking women providing outreach support, advice, and supported housing.

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  • The Drug & Alcohol Service for London provides a range of alcohol services in Tower Hamlets, including domestic violence support
  • IMECE women’s group (020 7354 1359) provides advice and support to Turkish, Kurdish and Cypriot Turkish women and Black, Asian, minority ethnic, refugee (BAMER) and migrant women
  • Hestia supports adults and children in crisis across London
  • The Havens Whitechapel (020 7247 4787) offer specialist support for people who have been raped or sexually assaulted.

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Support from Tower Hamlets Council

The Council run a one-stop-shop every Thursday 9.30am-12.30pm at Idea Store Whitechapel. Key members of staff from the Community Safety Unit (Police), Housing Options, Victim Support Tower Hamlets, Hestia and a solicitor are present every week to provide support to people affected by domestic abuse.

Other services:

  • Contact the Council’s Domestic Abuse team on 0800 279 5434/ 202 7364 4986, or email
  • Tower Hamlets community safety unit: 020 7275 4757
  • Housing Options: 020 7364 7000
  • The council has a dedicated Violence Against Women and Girls (VAWG) leaflet, which explains what VAWG is and how to find additional support.

For further support and information, the Counselling Directory has a dedicated domestic violence webpage.

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