Customer promises for sublesses



If you are renting your home from a leaseholder then they are a landlord and you are a tenant. The detailed rights and responsibilities will be set out in your tenancy agreement with the leaseholder, but as described in the council’s Private Renters’ Charter you are legally guaranteed the following rights:

  • Your home must be safe, healthy and free from things that could cause serious harm
  •  If you have a gas supply, your landlord must give you a valid gas safety certificate when you move in, and must arrange for your gas appliances to be checked by a certified Gas Safe engineer every 12 months
  • The wiring and any electrical items supplied with your home must be safe
  • Your home must have a working smoke alarm on every floor, and if you have solid fuel heating, your landlord must also fit a carbon monoxide detector
  • Your landlord must not disturb or harass you
  • Your landlord can only visit when it is convenient for you, unless it’s an emergency (they must give you at least 24 hours’ notice)
  • Landlords must follow a strict legal process if they want you to move out
  • If you live in Spitalfields and Banglatown, Weavers or Whitechapel wards, or you live in a multi-occupied dwelling (3 or more people living as 2 or more households) anywhere else in the borough your landlord must have registered with the council. You can check whether your landlord has registered here
  • Internal repairs – such as leaking taps or a broken boiler – are the responsibility of your landlord. More information on your rights can be found in the Private Renters’ Charter on the council website.



You are a resident of a Tower Hamlets Homes’ estate and part of our community. So that you play your part in keeping our estates nice places to live, we ask you to:

  • Respect your neighbours by not causing a nuisance (this includes avoiding playing music or watching television at an unreasonable volume, having loud parties, failing to control pets, or using the property for illegal purposes)
  • Ensure you do not remove or damage anything within the property and/or communal areas of the building that affects fire safety (for example, kitchen doors)
  • Put your rubbish in the correct communal bins (more information on what you can put in the recycling bins in Tower Hamlets can be found on the council’s website)
  • Ensure you do not obstruct communal areas with any items, including rubbish (the council’s website provides local information about bulk waste collection, and about the free arrangements to remove large unwanted items, including furniture)
  • Report communal repairs (such as broken lifts or lighting), anti-social behaviour or other issues affecting the block to us on  020 7364 5015 or by emailing contactus@thh.org.uk
  • Give our staff access to your home to carry out inspections and repairs (we will normally contact the leaseholder and give them at least 48 hours’ notice, except in emergencies)


Further details can be found in the council’s Private Renters’ Charter. You are also eligible to join Tower Hamlets Homes residents’ bodies, including the Service Development Groups and Residents’ Panel. Vacancies on these bodies will be advertised online and in the regular Open Door magazines. You can sign up to the online version of Open Door here.